Shipping policy

This Shipping Policy is issued by DeVee Capital LLC (EIN 42-2831645), the operator of At Home Serenity.

Effective Date: July 24, 2026

1. Introduction

At At Home Serenity, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on athomeserenity.com.

  • Service name: Standard Shipping
  • Price: Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
  • Handling time: 1 to 2 business days
  • Transit time: 5 to 8 business days
  • Total delivery time: 6 to 10 business days
  • Destination: United States
  • Coverage: All products unless a product page says otherwise

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion
We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping: Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)

All shipping costs are shown at checkout. There are no hidden fees from us. Sales tax, if applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Total delivery time is 6 to 10 business days from the time you place your order. This includes 1 to 2 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Shipment tracking
Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance
Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages
If your delivery exceeds the 6 to 10 business day window, email us at support@athomeserenity.com or call 620-772-8292.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return and Refund Policy for details.

  • Return shipping: Prepaid label provided for defective, damaged, or incorrect items. Customer pays return shipping for change-of-mind returns.
  • Refund timing: Refunds are processed within 7 business days after approval, to the original payment method.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

  • Email: support@athomeserenity.com
  • Phone: 620-772-8292
  • Address: At Home Serenity, 4601 E Douglas Avenue, Ste 150, Wichita, KS 67218, United States
  • Service hours: Monday to Friday, 9 AM to 5 PM CST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with At Home Serenity.